Return & Exchange Policy

At Simran Collections, we aim to provide high-quality products and ensure your complete satisfaction. Please review our return and exchange policy carefully to understand the process and conditions for returning or exchanging items.

Product Authenticity and Quality Check

We ensure that the products you receive are exactly as shown in the photos and videos on our website. Each item undergoes a rigorous quality check before being dispatched. We kindly request that you check the size chart thoroughly before placing your order to avoid any sizing issues.

Defective Products

If you receive a product that is defective, please follow these steps:

Parcel Opening Video:
Please make a video while opening the parcel to document any defects. This video is essential for processing your return.

Report the Defect:
Contact our customer service team with the parcel opening video and details of the defect within 48 hours of receiving the product.

Return Processing:
Once we verify the defect, we will arrange a full refund after receiving the returned product. No reverse shipping fee will be charged for defective products.

Returns & Exchanges

We want your shopping experience to be completely hassle-free.

First Return/Exchange is Absolutely Free

Your first return or exchange request is completely free. No reverse shipping charges will be applied, provided the request is raised within 2 days of delivery and the product meets the return conditions mentioned below.

Subsequent Returns/Exchanges

For any additional return or exchange requests:

• A reverse shipping fee of ₹199 per piece will be applicable.

• For exchanges, once we receive the returned item, we will dispatch the replacement product.

• For returns, ₹199 per piece will be deducted from the refund amount to cover reverse shipping charges.

• Refunds will be processed within 7 working days after the returned product is received and inspected.

Conditions for Return or Exchange

• Return or exchange requests must be initiated within 2 days of receiving the product.

• The product must be unused, unwashed, and in its original condition with all tags intact.

• Products must be returned with original packaging.

• The parcel opening video is mandatory for defective product claims. Without the video, defective product claims may not be accepted.

• Simran Collections reserves the right to reject returns that do not meet the above conditions.

Contact Us

If you need to return or exchange an item, please contact our customer service team:

Simran Collections
Email: simranwts@gmail.com
Phone: 8278611902

Thank you for shopping with Simran Wear The Storm. We appreciate your trust and look forward to serving you with the best quality products and customer experience.